Support & Warranty
Support & Warranty
Need help with a product or an order? Contact AI Store for product enquiries, setup guidance and assistance with warranty requests.
Email: info@admire-int.ae
Phone: +971 50 507 7894
Product Support
For assistance with your laptop, desktop, monitor or other electronic device purchased from AI Store, please share:
-
Your order number or proof of purchase.
-
The product name, model and serial number, where available.
-
A description of the issue and when it started.
-
Relevant photographs, error messages or a short video, where helpful.
Do not share passwords, payment credentials or other sensitive information.
Warranty Coverage
Warranty availability, duration and the party providing coverage are stated on the individual product listing or in the warranty information supplied with your purchase.
Depending on the product, coverage may be provided by the manufacturer, an authorised distributor or AI Store. The applicable terms determine how a claim is assessed and handled.
Please check the warranty details before placing your order. If anything is unclear, contact us for confirmation.
New, Open-Box & Refurbished Products
Warranty terms may differ between new, open-box and refurbished products.
For open-box or refurbished items, review the listing for the product’s condition, included accessories, disclosed cosmetic marks and applicable warranty.
A disclosed cosmetic mark does not automatically mean that a product has a functional fault. If the item you receive differs from its description, contact us so we can assess the issue.
What the Warranty Covers
Subject to the applicable warranty terms, coverage generally concerns manufacturing defects and hardware faults that arise during normal use within the stated warranty period.
Warranty requests may require inspection or diagnostic testing. The available resolution will depend on the findings and the applicable terms.
What May Not Be Covered
Depending on the warranty terms, exclusions may include:
-
Accidental damage, drops or liquid exposure.
-
Damage caused by misuse, unsuitable power supplies or improper installation.
-
Unauthorised repairs or modifications that cause or contribute to the fault.
-
Normal wear, cosmetic deterioration and consumable parts, where excluded.
-
Software issues, malware, forgotten passwords or loss of personal data.
-
Damage occurring after delivery that is unrelated to a product defect.
Battery and accessory coverage may differ from coverage for the main device. Please check the product-specific terms.
These exclusions do not limit rights or remedies available under applicable law.
How to Request Warranty Support
-
Contact us: Email info@admire-int.ae with the subject “Warranty Request – [Order Number]”.
-
Describe the issue: Include your purchase details, product information and relevant supporting photographs or videos.
-
Follow the instructions: We will explain whether troubleshooting, inspection or referral to the warranty provider is required.
-
Arrange the next step: Obtain instructions before sending or bringing in your device.
Please do not send a product without first confirming the correct service location and handling requirements.
Inspection, Repairs & Replacements
After assessment, we will explain the findings and the available next steps. Depending on the applicable terms and circumstances, these may include repair, replacement or another appropriate remedy.
Service times depend on the fault, parts availability and the warranty provider. We will share an estimated timeframe when available.
If an issue falls outside warranty coverage, any proposed chargeable work will be explained for your approval before proceeding.
Your Data & Device Preparation
Before handing over a device for inspection or repair:
-
Back up your files where possible.
-
Remove external storage, SIM cards and accessories unless requested.
-
Sign out of personal accounts where practical.
-
Keep a record of your device’s serial number.
Diagnosis or repair may require a reset or replacement of storage components. Tell us if you cannot back up your device before service. Never send account passwords by email or include them in the package.
Shipping & Service Arrangements
Collection, shipping and service arrangements depend on the product, warranty provider and nature of the issue.
We will explain any applicable charges before you agree to an arrangement. Pack the device securely and follow the handling instructions provided.
If a battery is swollen, leaking, overheating or physically damaged, stop using and charging the device. Contact us before arranging transport.
Returns & Warranty Claims
A return request and a warranty claim follow different assessment processes.
If your item arrives damaged, incorrect or materially different from its description, contact us promptly. For return eligibility and refund information, please read our Return & Refund Policy.
The change-of-mind return window does not determine the duration of a product’s stated warranty.
Frequently Asked Questions
Does every product include a one-year warranty?
Please check the individual product listing. Do not assume that every product, accessory or open-box item has the same warranty period.
Can I claim warranty without my order number?
Contact us with your purchase email address and any available proof of purchase. We will explain what information is needed to identify your order.
Does opening the box affect my warranty?
Opening the packaging to use the product does not, by itself, determine warranty eligibility. Coverage depends on the product’s terms and the nature of the reported fault.
Are repairs always free?
An eligible fault may be covered under the applicable warranty. If the issue is excluded or the warranty has expired, we will explain any proposed charges before proceeding.
Will my device be replaced immediately?
Replacement is not automatic. The product may need inspection, troubleshooting or assessment by the relevant warranty provider first.
Can I visit your office for support?
Please contact us before visiting. We will confirm the appropriate location and arrangements for your request.
Contact Us
AI Store — Admire International FZ-LLC
Email: info@admire-int.ae
Phone: +971 50 507 7894
Please include your order number and product details so we can assist you.
