Frequently Asked Questions
Quick answers about products, warranty, delivery and payments. Still need help? Our team is on WhatsApp.
Are your products genuine?
Yes. All products are sourced through verified supply channels and quality-checked before sale.
Do products include warranty?
Yes. Eligible devices include a complimentary 1-Year AI Store Warranty covering diagnostics, repair support, and troubleshooting.
Do you offer same-day delivery?
Yes. Same-day delivery is available within Dubai for selected products. Contact us to confirm availability.
Do you deliver across the UAE?
Yes. We ship across all Emirates through trusted logistics partners.
What payment methods are available?
We accept Cash on Delivery (COD), secure online payments, Tabby, and Tamara installment options.
What is Certified Open-Box?
Certified Open-Box devices are genuine, brand-new products with opened packaging that have been professionally tested and verified before sale.
Can businesses place bulk orders?
Yes. We offer dedicated business pricing and procurement support. Message us on WhatsApp.
Where else can I shop AI Store?
Our products are available through AI Digital World on Sharaf DG, Carrefour UAE, Amazon UAE, and Noon.
What does 'Brand New Sealed' mean?
The product is factory sealed and has never been opened.
What does 'Open Box Unused' mean?
The product packaging was opened but the device has never been used. It has been tested and verified by our team.
Do you set up gaming centers?
Yes. We handle complete gaming center setups from concept to launch — hardware, peripherals, networking, displays, and full-room implementation. Contact us via WhatsApp to discuss your project.